Terms & Conditions

SECURITY

The security of your personal information and credit card details is a high priority. xtenex.com.au uses the SSL (Secure Sockets Layer) protocol to ensure that your credit card details are kept secure. An SSL-secure web page may be identified by an unbroken lock or key appearing in the status bar at the bottom of the browser window. The SSL system on this website encrypts data so that information is protected during transmission, ensuring that the only people with access to it are yourself and our banking institution, the National Australia Bank. Your credit card information is sent to National Australia Bank’s Payment Gateway via Stripe for approval, and is not stored in our Website’s database. Stripe is one of the world’s leading payment gateway and provides a highly reputable secure service.

No credit card details are stored on the Dale Ecotech/Xtenex server at any time. You can shop on-line at xtenex.com.au with the confidence that this is a secure site.

Our SSL certificate is provided by Sectigo.

CREDIT CARD INFORMATION

Credit card details are NOT stored at xtenex.com.au. We provide alternatives for payment and if you prefer, you can send your credit card information by fax, telephone or mail. For more information, contact enquiries@xtenex.com.au.

PRIVACY

All information provided by customers (such as credit card details) is used solely for the purchase of products. Credit card details are NOT stored in any way at xtenex.com.au. Dale Ecotech is committed to consumer privacy and confidentiality, and will not distribute consumers’ information (such as e-mail addresses) to a third party under any circumstances (unless we are legally bound by statute to do so). If you believe you have received ‘spam’ e-mail or or unsolicited material from xtenex.com.au, please forward the e-mail as an attachment to enquiries@xtenex.com.au.

Like most online shopping systems, our shopping cart uses a browser feature called a ‘cookie’. Cookies are small files which are placed on your computer’s hard drive which are used to store small amounts of information (such as the contents of your shopping cart) during your time at xtenex.com.au‘s online store. Cookies are not used to access or collect any information on your computer: they are used to enhance and facilitate your online shopping experience.

DELIVERY POLICY / TIMETABLE / TAX & TARIFFS

xtenex.com.au uses the Australia Post Mail System (with tracking) to deliver orders. All parcels will be delivered to the address provided when ordering. Australian customers should expect to receive their order within 10 business days.

Parcels will be dispatched the business day after the order is received (additional delays may be caused by public holidays and Christmas closures). When a dispatch is likely to be late for any reason, we will be in communication with you immediately after your order is received.

Xtenex are not responsible for items sent with standard tracking that are lost or stolen and not received by the customer.

All parcels will be delivered to the address provided when ordering. Xtenex will not accept responsibility of delays or issues caused by incorrect delivery addresses or partial addresses supplied. It is the buyers responsibility to ensure the delivery address is correct at the time of checkout.

DELIVERY TIMETABLE

Within Australia, regular tracking mail is used. Mailing days are dictated by the Delivery timetable of Australia Post.

SHIPPING / DELIVERY CHARGES

Shipping costs start at a flat rate of AUD $9.30 irrespective of order size. You may select Express Shipping on the checkout for $15. For orders with subtotal over AUD $300, shipping is FREE.

TERMS & CONDITIONS: COPYRIGHT

All information on the xtenex.com.au website is protected by relevant copyright legislation and other applicable international treaties. No part of the website, including both content and graphics, may be copied or used without the express permission of Dale Ecotech Pty. Ltd.

TERMS & CONDITIONS: DISCLAIMER INFORMATION

The information and content displayed on xtenex.com.au carries no warranty whatsoever, and is not intended for the purposes of treatment, diagnosis, or prevention of disease(s) or illness(es). Although we make every possible effort to provide the most accurate information, no warranty or guarantees can be made on the accuracy or completeness of the information.

Product information on this site is for informational purposes only, and is not intended to be a substitute for professional medical advice. Please consult your doctor, medical practitioner, pharmacist, or other qualified healthcare provider regarding any questions you may have before following any of the information displayed on xtenex.com.au.

TERMS & CONDITIONS: DISCLAIMER FOR PRODUCTS

Dale Ecotech Pty. Ltd. aims to supply the most recent and accurate information and pricing of products within the site. We are not liable for any price changes or any other change or increase in product prices, nor are we liable for changes in packaging, description, label, or illustration of any product depicted within xtenex.com.au.

Terms & Conditions

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